FREQUENTLY ASKED QUESTIONS

We Support Our Community

Like you, we appreciate how special our hometown of Boulder, CO is, and we want to make sure it’s just as beautiful for our children’s children. We grew up here and raised our families here.  We care about our community and invest in it through volunteer work, community events and financial donations.  The money you spend at our shop goes back into our community. Pellman’s also actively works to reduce our impact on the environment through extensive recycling and composting.  Through our 194 panel solar array we are creating clean electricity that goes back onto the grid.

We’re Convenient & Comfortable

We understand that the stress of being without your car is hard enough,  so we work hard to help you reduce financial uncertainty related to vehicle repairs. We do this by providing thorough estimates for all recommended work, allowing you to plan for any work we do— with full knowledge and expectations and no surprises. The more we get to know you and your car, the more we can help you create a realistic budget for managing the maintenance of your vehicle. When we know what your goals are, we can also provide the best advice on “needed” vs “recommended” maintenance and repairs. If you are wanting to sell your car in a year, or keep it for another ten, our analysis and expert advice can help you make the choices that best serve your needs and safety.

We help You Plan to Reduce Your Financial Worry

Your satisfaction is our priority. In our ongoing effort to simplify the auto repair process for you from start to finish, Pellman’s Automotive offers such conveniences as online appointment scheduling, after-hours pick up/drop off with secure key boxes, complimentary shuttle service and concierge service around Boulder, and even loaner bicycles with easy access to Boulder’s popular bike paths. We communicate with you the way you want to be contacted by text, email or phone call. Need your windshield replaced, car detailed or recall work performed? We can coordinate those services for you while your car is in our shop for service. 

We Help you Avoid Breakdowns

“An ounce of prevention is worth a pound of cure”. Which is why we encourage our customers to bring their car in regularly for maintenance and vehicle health check ups. By seeing your car regularly, the Pellman’s Automotive team will be able to catch most issues early on, before they turn into serious and potentially dangerous or expensive problems. This kind of regular attention by an ASE Certified technician, will help you avoid a breakdown, as well as minimize your total auto repair costs. Our technicians utilize state-of-the-art diagnostic equipment along with their years of experience and advanced training, in order to identify precisely what’s needed to properly fix your car. 

We Put You in the Driver’s Seat 

With vehicles now having more computer code than many airplanes, repair and maintenance of your vehicle has also become increasingly complex. That doesn’t mean it has to be confusing. We give our customers the information they need upfront to make an educated decision about their automobile’s repair and maintenance needs in an easy to understand format. And our experienced service advisors are with you every step of the way to answer questions and provide information.

We Care About our Customers 

We are an auto repair shop, but what we really do is serve people.  We understand how important your vehicle is to you in your day to day life and we want to take some of the stress off by being your “go to shop” for any car related questions or problems.  Being called “Your Mechanic” is one of the greatest compliments we can receive because it means we have earned your trust.  We strive for this title every day by meeting our customer’s automotive needs with honesty, integrity, high quality work, personal care and by looking out for their best interests. Having been a part of the Boulder County community for more than 26 years, we have developed lifelong relationships with many of our customers.  In fact, some customers have been coming to Pellman’s for so long, we now service their adult children’s vehicles! These are the kinds of relationships our customer service is built on. 

We’re Automotive Experts

Vehicles today are becoming increasingly complex, and since they are also the second most expensive investment you will make, you want them to last.  That’s why it pays to have experts assist you in maintaining your vehicle who have the skills and qualifications to not just repair it, but to anticipate what problems might be developing and help you devise a plan to maintain the value of your vehicle.   Our professional technicians have spent years mastering their craft. There are plenty of code readers and part changers out there. This is not the way we do business. Pellman’s is about knowing your car from top to bottom, inside-out.  Providing this kind of expertise is what we have built our reputation on. We take great measures to ensure our technicians and advisors are the most qualified and experienced in the country and all are ASE Certified. 

 Full Service Auto Care

Pellman’s Automotive is a full service automotive repair facility, in every sense of the word. Since 1995, we have been performing auto service and repair on imported and domestic cars, trucks, SUV’s, 4×4’s, hybrids, electric vehicles and more in our hometown of Boulder, CO. Whether your vehicle needs long-term preventive maintenance or the repair of an unexpected problem, our ASE certified auto repair technicians are here to help. We provide everything your car needs under one roof.

3 year 36,000 mile Nationwide Warranty

At Pellman's, we offer our industry-leading nationwide warranty of 3 years or 36,000 miles. Add to that our nationwide roadside assistance program, and you can be assured that you have made the right choice in choosing your car repair professionals!

At Pellman's, our goal is to create trust through proven quality repair and to have our team handle your concerns with a professional, transparent, honest approach. This is why we will stand behind any repair or diagnosis, doing anything necessary until you are completely satisfied. 

Having your service needs met by a locally owned independent repair shop supports our community and keeps the dollars you spend locally. It is our goal to create lasting relationships with our clients. Getting to know us through consistent visits with the same friendly team members will help to make you comfortable working with us for your car repair and service needs.

You can trust us always to be honest and upfront with you about the condition of your vehicle. Sometimes it's good news, and sometimes it's not-so-good news. No matter what, our goal is to provide you with the information you need to help you make the best decision to meet your needs and protect your investment.

We Care About Our Environment

We are passionate about caring for our environment and are proud to be a leader in the automotive repair industry for operating a "Green Auto Repair" shop.